Job Opportunity: Workforce 1 Trainer

January 10, 2011 | Jobs & Internships


Position: Trainer Job Code: [Job code] HR

Reports to: Career Advisement Manager EEO:  [EEO Category] HR

Location: Manhattan and the Bronx FLSA: Exempt

Program: Workforce 1  Pay grade:


The Trainer is responsible for creating curriculum for jobseeker workshops, implementing and facilitating workshops and reporting training outcomes. The Trainer is a motivated self-starters, who is eager to “do whatever it takes” to make the Career Center a model of employment and retention services. The Trainer must possess experience in Workforce Development or a related field, particularly in methods of curriculum development and presentation facilitation and have experience working with community Based originations and partners.

Primary Job Functions:

  • Monitors, evaluates and records Center’s training activities and training effectiveness.
  • Assesses training needs through surveys, interviews with employers and customers, and consultation with managers/coordinators.
  • Analyzes training needs to develop new training programs or modify and improve existing programs.
  • Designs curriculum and PowerPoint Presentations for workshops and customized trainings as requested by Small Business Services (SBS) and employers such as National Retail Federation (NRF) and Customer Service trainings.
  • Facilitates workshops on and offsite such as Advance Job Readiness, Resume Power Hour, Basic Resume Writing and Lab and Training Now What Workshops to a diverse population.
  • Assesses customers’ skills and aptitudes and compares them against their career goals.
  • Triages customers to appropriate center services and re-engages customers to evaluate progress.
  • Serves as a liaison with the different service units to develop appropriate trainings for staff and customers.
  • Conducts specific training programs to help staff maintain or improve presentation skills.
  • Conducts “Train the Trainers” programs for staff members to facilitate workshops.
  • Complying with administrative responsibilities including tracking all workshop attendance and ensuring appropriate services are entered in database.
  • Other and all related tasks as necessary and required by management.

Supervisory Reports[list titles of all direct reports here]

Total staff: NONE [the number of direct reports]

        • Interacts with: [list departments/positions with which this position works most closely, include any outside agencies, vendors and community partners]




Qualifications –

Education and Related Work Experience:

  • Bachelors Degree required.
  • 3+ years of relevant work experience in facilitation in Workforce Development, Corporate Training and Development or Human Resources.

Knowledge, skills and abilities

  • Must possess knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Knowledge of principles and processes for providing customer and personal services is required. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Must have a working knowledge of current marketplace trends including resume formation, cover letters, interviewing questions and current Social Media trends.
  • Must have the ability to facilitate Interviewing Skills Workshop and Basic Resume Lab Workshops with candidates of varying educational backgrounds and skill sets.
  • Must be flexible, adaptable, and able to work well with different teams’ members and supervisors.
  • Must be comfortable with technology and facilitating a class using PCs and Microsoft Office.
  • Must be able to take direction as well as work independently and in a team setting.
  • Strong communication and organizational skills are required.
  • A commitment to servicing employers and customers a must.

Other Special Considerations:

  • Some off site travel may be required

This job is performed under general office conditions, and is not subject to any strenuous physical demands or dangerous conditions.


The statements herein are intended to describe the general nature and level of work being performed by the employee in this position.  These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.