Single Stop’s Service

Helping Thousands of Students Cope With Challenges

CUNY students can turn to a wide-ranging program called Single Stop for help coping with troubles that can divert their attention from school.

Whether it’s hunger or health, a legal matter or financial woes, Single Stop workers are there to do whatever they can to help, on each CUNY community college campus and at the John Jay College of Criminal Justice.

“If a student is hungry or facing the loss of their home, then no amount of tutoring is going to help them pass their courses,” says Shirley de Pena, the University’s Single Stop program coordinator. “Single Stop services benefit the part of the student that does not get noticed in the classroom.”

CUNY adapted Single Stop from a national model developed more than a decade ago by Single Stop USA, a nonprofit organization. It is designed to help students’ address their economic needs, enabling them to better focus on their education. More than half of CUNY community college students who responded to a 2016 survey said they lived in a household with an income of less than $20,000.

From 2009 through 2017, Single Stop and its partners have connected 107,569 families and individuals with $274,113,613 in benefits, tax refunds and supportive services CUNY-wide.

To determine eligibility for benefits, students and their families participate in a short question-and-answer session. Single Stop counselors then direct students and their families to federal, state or local benefits that they are eligible to receive.

Single Stop offers the following services, confidentially and free of charge:

  • Benefit screening for Supplemental Nutrition Assistance Program
  • (SNAP); Temporary Assistance for Needy Families (TANF); and Women, Infants and Children (WIC)
  • Available food pantries
  • Financial counseling
  • Legal counseling
  • Tax assistance
  • Health care enrollment

Single Stop ensures that it is accessible to students by funding and training at least one dedicated benefits counselor that is an employee of the college, located onsite at the student services or financial aid office where they can help students regardless of any instance that should bring them there.

Single Stop helps students’ address  their economic needs,  enabling them to  better focus on  education. ‘Single Stop services benefit the part of the student that does not get noticed in the classroom.’

From 2009 through 2017,
SINGLE STOP
and its partners served over

107,569
students and families at CUNY, connecting them to more than
$274 million
in resources, tax refunds and supportive services.

SINGLE STOP at CUNY
WHO ARE SERVED
$5,138
Annual Average Income

61%
are Women

38%
are Parents

45%
work at least part time